Privacy Policy

Last Updated: February 2026

1. Who We Are

We are a UK-based company providing expert standardised planning objection letters to local residents wishing to object to planning applications.

2. Collection of Personal Data

We only collect the personal information necessary to process your request, deliver the product, and meet our legal obligations.

This includes:

A. Contact and Identity Information

Full name
Email address
Postal address
Telephone number

B. Account, Transaction and Purchase Information

Billing and payment details (processed securely by our payment provider)
Order history and purchase receipts
Payment confirmation and transaction reference

C. Questionnaire Responses

Answers you provide when purchasing an objection letter to identify the associated planning application and Local Planning Authority. This helps us to monitor the impact of our letters and helps us improve their content.

D. Usage and Technical Data

IP address
Device and browser information
Website usage information collected through cookies and similar technologies

3. How We Use Your Personal Data

We use your personal information for the following purposes:

To provide and fulfil our services

Provide you with an instant download of your purchased planning objection letter
Process and manage your purchase
Send order confirmations and download instructions
Provide customer support

To communicate with you

Respond to enquiries
Send administrative messages

To improve our Website and services

Analyse usage to improve performance and features
Detect, prevent and address technical issues

To comply with legal and regulatory obligations

Maintain records where required by law

4. Lawful Basis for Processing

Under General Data Protection Regulations 2018 (GDPR), we rely on the following lawful bases for processing personal data:

Contractual Necessity – to provide the products and services you request.
Legal Obligation – to meet tax, accounting and regulatory requirements.
Legitimate Interests – to improve our services, secure our Website, and communicate relevant updates to you, where such interests are not overridden by your rights and freedoms.

5. Sharing Your Personal Data

We do not sell or rent your personal information. We only share your data:

With our payment processors (to complete transactions)
With service providers that help us operate the Website
Where required by law, regulation, or legal process

We ensure that any third parties we work with provide an equivalent level of data protection and do not use your personal data for their own purposes.

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide the services you request
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

If you request deletion of your personal data, we will take reasonable steps to erase it unless we are required to retain it for legal reasons.

7. Your Rights Under GDPR

You have rights regarding your personal data:

Right to access the information we hold about you
Right to correct inaccurate or incomplete data
Right to erase your personal data (where legal obligations allow)
Right to restrict or object to processing in certain circumstances
Right to data portability (where applicable)

To exercise your rights, please contact us.

8. Cookies and Similar Technologies

We use cookies to:

Improve your browsing experience
Remember preferences
Understand how you use the Website

Most browsers accept cookies by default, but you can disable them via your browser settings. Disabling some cookies may affect Website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your data against unlawful access, loss, misuse, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee absolute protection of your data.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our processes. We will post the updated policy on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, data protection, or your rights, please contact us.